Moto Z2 Play: Unrecognized SIM card

You have just purchased an Moto Z2 Play and when you turn it on, it displays the following error message: SIM card not recognized. Occasionally the Moto Z2 Play does not recognize the SIM card and displays this message. In this circumstance, it is not necessarily important to bring the Moto Z2 Play directly back. Certainly, there are several tricks to solve this trouble. We will consequently find out in this article, what are the stuff to do and check in order that the SIM card is recognized on your Moto Z2 Play.unrecognized-sim-card-moto-z2-play

How to proceed when ever the SIM card is not recognized on my Moto Z2 Play

In cases where the SIM card is not recognized on your Moto Z2 Play, below is a list of stuff that will help you discover the source of the trouble, find out repairing the trouble.

Clean SIM card

One of the first stuff to do if the SIM card is not recognized on your Moto Z2 Play is to clean it up. In truth, it might happen that dirt partially prevents the contact between the SIM card and the smartphone. To clean it, pass a small dab of cloth over it and check if it is not damaged.

Check the location of the SIM card on your Moto Z2 Play

Occasionally the trouble might come from the location of the SIM card. In truth, it often occurs that little metal plugs that most of the time have to come in contact with the SIM card are a little relaxed. When this is the case, this prevents the Moto Z2 Play from reading the SIM card. To solve this trouble, you just simply have to thicken the SIM a little by gluing one or two pieces of tape at the back.

Test the SIM card on another cellphone

To find out if the trouble comes from the SIM card, you may test it on another phone and you will have your answer. If it is not recognized on other devices, you may change the SIM card.

Try another SIM card on your Moto Z2 Play

In cases where the two previous steps do not give anything, it can be important to test another SIM card to find out in cases where the trouble comes from the card. Certainly, in cases where other SIM card work on the Moto Z2 Play, it can be because the trouble comes from the card. Otherwise, it can be at the level of the cellphone that we will have to look.

Verify that your Moto Z2 Play is not Simlocker

In case you have tried several SIM cards on the Moto Z2 Play and none are recognized, the cellphone might be Simlocker. It indicates that the Moto Z2 Play will recognize just the SIM card of a certain operator. In this circumstance, you have to unlock it. You will find without a hassle a lot of provide on the web that will do that.

Check that the problem does not come from the ROM installed on the Moto Z2 Play

This part mainly concerns the people who root the Moto Z2 Play to install a ROM that is not original. In cases where this is actually what you have completed, be aware that the unrecognized SIM card trouble is quite common after installing fresh ROMs. We recommend that you reinstall an original ROM and re-test it.

In cases where nothing works

In cases where all the above solutions do not work, we recommend you to bring your Moto Z2 Play and the SIM card back to one of your operator’s shops.