You have just purchased an Moto Z and when you turn it on, it displays the following error message: SIM card not recognized. Sometimes the Moto Z does not recognize the SIM card and displays this message. In this case, it is not necessarily required to bring the Moto Z directly back. Certainly, there are a lot of techniques to fix this issue. We will consequently see in this tuto, what are the things to do and confirm so that the SIM card is recognized on your Moto Z.
What to do when the SIM card is not recognized on my Moto Z
In the event that the SIM card is not recognized on your Moto Z, below is a list of things that may help you determine the source of the issue, see repairing the issue.
Clean SIM card
One of the first things to do if the SIM card is not recognized on your Moto Z is to clean it up. Actually, it might happen that dirt partially prevents the contact between the SIM card and the phone. To clean it, pass a small dab of cloth over it and check if it is not damaged.
Check the tracking of the SIM card on your Moto Z
Sometimes the issue might come from the tracking of the SIM card. Actually, it often occurs that tiny metal plugs that normally have to come in contact with the SIM card are a little bit relaxed. When this is the case, this prevents the Moto Z from reading the SIM card. To fix this issue, you just need to thicken the SIM a little by gluing one or two pieces of tape at the back.
Test the SIM card on another smartphone
To find out if the issue originates from the SIM card, you may test it on another phone and you will have your answer. When it is not recognized on other devices, you may modify the SIM card.
Try another SIM card on your Moto Z
In the event that the two previous steps do not give anything, it’s required to test another SIM card to find out in the event that the issue originates from the card. Certainly, in the event that other SIM card function on the Moto Z, it’s because the issue originates from the card. Otherwise, it’s at the level of the smartphone that we will have to look.
Check that your Moto Z is not Simlocker
If you have tried a lot of SIM cards on the Moto Z and non-e are recognized, the smartphone may be Simlocker. It indicates that the Moto Z will recognize simply the SIM card of a specific operator. In this case, you have to unlock it. You will find without a hassle a lot of provide on the web that may do that.
Check that the problem does not come from the ROM installed on the Moto Z
This part mainly concerns the people who root the Moto Z to install a ROM that is not initial. In the event that this is actually what you have done, be aware that the unrecognized SIM card issue is quite common after installing new ROMs. We highly recommend that you reinstall an initial ROM and re-test it.
In the event that nothing functions
In the event that all the above solutions do not work, we recommend you to bring your Moto Z and the SIM card back to one of your operator’s shops.
