Moto G4: Wifi Authentication Problem

From time to time, the Moto G4 displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This kind of error message can potentially come from several places. So, so that you may connect properly to the Wifi network with your Moto G4, we decided to write this tuto. So we will discover together what to do and where to look to solve this issue of Wifi authentication. We will see at 1st what you need to do on the Moto G4. Finally, we will see what it is necessary to do and check on your Wifi box.

What to do when the Moto G4 has an authentication problem on the Wifi network

Forget the Wifi network on your Moto G4

If the Wi-Fi network to which you want to connect has been changed since your last authentication, your Moto G4 may display the text message: Authentication or authentication error . If the issue comes from there, the solution is quite simple. Just forget about the Wifi network in your Moto G4. To do this, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to select the option: Forget this network . When it’s carried out, you may try again to connect to the Wifi network. If perhaps the issue is not resolved, go to the next step.

Press the box button

Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it might happen to have a issue of authentication Wifi on the Moto G4 because the box is not in Synchronization mode . If you want to activate the synchronization mode of your box, it is incredibly simple. You should find a synchronization button to press. When this is carried out, a light will normally start blinking. You’re able to after that try to reconnect to the Wifi network with your Moto G4. If it still does not function, go to the next trick.

Retype Password

From time to time the authentication problem originates from the solution you type the Wifi network security password. In truth, it is sometimes subtle to type a security password Wifi on its Moto G4. We therefore advise you to try all the following possibilities:

  • Type the code without spaces or hyphens
  • Type the security password in uppercase
  • Type the security password in lowercase

Restart your box

As in a great many pc problems, the solution is occasionally incredibly simple. In truth, 80% of the pc problems are solved by restarting the machine. We therefore advise you to restart your box and your Moto G4. Then try to reconnect with your Moto G4.

Check box settings

If none of the prior solutions did function, the problem may perhaps be found to be on the box of your provider. It will therefore be necessary to go in the parameters of the box and to test if perhaps the system of key is in WPA / WPA2 . If this is not the circumstance, select this option. Then try to connect your Moto G4 again to Wifi. If the authentication issue continues, we highly recommend that you contact your service provider or a telephone store.