At times, the HTC U11 displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This kind of error message can potentially result from several places. So, so that you may connect properly to the Wifi network with your HTC U11, we decided to write this tuto. So we will see together what to do and where to look to solve this problem of Wifi authentication. We will see at 1st what you have to do on the HTC U11. Finally, we will see what it can be necessary to do and check on your Wifi box.
What to do when the HTC U11 has an authentication problem on the Wifi network
Forget the Wifi network on your HTC U11
If the Wi-Fi network to which you desire to connect has been changed since your last authentication, your HTC U11 may display the text message: Authentication or authentication error . If the problem comes from there, the answer is quite simple. Just forget about the Wifi network in your HTC U11. To do this, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to choose the option: Forget this network . When it’s completed, you may try again to connect to the Wifi network. If perhaps the problem is not solved, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may happen to have a problem of authentication Wifi on the HTC U11 because the box is not in Synchronization mode . If you want to activate the synchronization mode of your box, it can be extremely simple. You should find a synchronization button to press. When this is completed, a light will normally start blinking. You can actually after that try to reconnect to the Wifi network with your HTC U11. If it still will not function, go to the next trick.
Retype Password
At times the authentication problem originates from the way you type the Wifi network password. In fact, it can be sometimes subtle to type a password Wifi on its HTC U11. We therefore advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the password in uppercase
- Type the password in lowercase
Restart your box
As in many laptop problems, the solution is at times extremely simple. In fact, 80% of the laptop problems are solved by restarting the machine. We therefore advise you to restart your box and your HTC U11. After that try to reconnect with your HTC U11.
Check box settings
If none of the previous answers did function, the problem may perhaps be found to be on the box of your provider. It will therefore be necessary to go in the parameters of the box and to check if perhaps the system of key is in WPA / WPA2 . If this is not the case, choose this option. After that try to connect your HTC U11 again to Wifi. If the authentication problem remains, we suggest that you contact your service provider or a telephone store.
