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Oftentimes, the HTC U11 plus displays the Authentication Problem message when you try to connect to a Wi-Fi network. This kind of error message can possibly be caused by many places. So, so that you can actually connect properly to the Wifi network with your HTC U11 plus, we decided to write this tuto. So we will discover together what to do and where to look to resolve this problem of Wifi authentication. We will see at initially what you must do on the HTC U11 plus. At last, we will see what it is necessary to do and check on your Wifi box.

What to do when the HTC U11 plus has an authentication problem on the Wifi network

Forget the Wifi network on your HTC U11 plus

In the event that the Wi-Fi network to which you desire to connect has been changed since your last authentication, your HTC U11 plus may display the text message: Authentication or authentication error . In the event that the problem comes from there, the answer is very simple. Just forget about the Wifi network in your HTC U11 plus. To accomplish this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to choose the option: Forget this network . When it is done, you can actually try again to connect to the Wifi network. If the problem is not solved, go to the next step.

Press the box button

Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may possibly happen to have a problem of authentication Wifi on the HTC U11 plus because the box is not in Synchronization mode . If you want to activate the synchronization mode of your box, it is extremely simple. You should find a synchronization button to press. When this is done, a light will most of the time start blinking. You can then try to reconnect to the Wifi network with your HTC U11 plus. In the event that it still does not work, go to the next trick.

Retype Security password

Oftentimes the authentication problem comes from the technique you type the Wifi network security password. In fact, it is sometimes subtle to type a security password Wifi on its HTC U11 plus. We therefore advise you to try all the following possibilities:

  • Type the code without spaces or hyphens
  • Type the security password in uppercase
  • Type the security password in lowercase

Restart your box

As in a great many computer problems, the solution is at times extremely simple. In fact, 80% of the computer problems are solved by restarting the machine. We therefore advise you to restart your box and your HTC U11 plus. After that try to reconnect with your HTC U11 plus.

Check box settings

In the event that none of the previous solutions did work, the problem could be found to be on the box of your provider. It will therefore be necessary to go in the parameters of the box and to check in cases where the system of key is in WPA / WPA2 . In the event that this is not the circumstance, choose this option. After that try to connect your HTC U11 plus again to Wifi. In the event that the authentication problem continues, we advise that you contact your service provider or a telephone store.