At times, the HTC U Play displays the Authentication Problem message when you try to connect to a Wi-Fi network. This kind of error message can potentially be caused by several places. So, so that you can connect properly to the Wifi network with your HTC U Play, we decided to produce this guide. So we will observe together what to do and where to look to solve this problem of Wifi authentication. We will see at 1st what you must do on the HTC U Play. Finally, we will see what it is required to do and check on your Wifi box.
What to do when the HTC U Play has an authentication problem on the Wifi network
Forget the Wifi network on your HTC U Play
If the Wi-Fi network to which you want to connect has been changed since your last authentication, your HTC U Play may display the message: Authentication or authentication error . If the trouble comes from there, the solution is very simple. Simply forget about the Wifi network in your HTC U Play. To get this done, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to select the option: Forget this network . When it’s done, you can try again to connect to the Wifi network. In the event that the trouble is not resolved, go to the next section.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may happen to have a trouble of authentication Wifi on the HTC U Play because the box is not in Synchronization mode . If you wish to activate the synchronization mode of your box, it is incredibly simple. You should find a synchronization button to press. When this is done, a light will normally start blinking. You can then try to reconnect to the Wifi network with your HTC U Play. If it still doesn’t work, go to the next trick.
Retype Password
At times the authentication problem originates from the method you type the Wifi network password. In fact, it is sometimes subtle to type a password Wifi on its HTC U Play. We consequently advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the password in uppercase
- Type the password in lowercase
Restart your box
As in many pc problems, the solution is oftentimes incredibly simple. In fact, 80% of the pc problems are solved by restarting the machine. We therefore recommend you to restart your box and your HTC U Play. After that try to reconnect with your HTC U Play.
Check box settings
If none of the previous solutions did work, the problem might be found to be on the box of your provider. It will consequently be required to go in the parameters of the box and to check if the system of key is in WPA / WPA2 . If this is not the case, select this option. After that try to connect your HTC U Play again to Wifi. If the authentication trouble continues, we recommend that you contact your service provider or a telephone retail store.
