From time to time, the HTC Explorer displays the Authentication Problem message when you try to connect to a Wi-Fi network. This kind of error message can potentially be caused by many places. So, so that you may connect properly to the Wifi network with your HTC Explorer, we decided to write this guide. So we will discover together what to do and where to look to solve this issue of Wifi authentication. We will see at first what you have to do on the HTC Explorer. Finally, we will see what it can be necessary to do and check on your Wifi box.
How to proceed when the HTC Explorer has an authentication problem on the Wifi network
Forget the Wifi network on your HTC Explorer
If the Wi-Fi network to which you wish to connect has been changed since your last authentication, your HTC Explorer may display the message: Authentication or authentication error . If the issue comes from there, the solution is fairly simple. Just forget about the Wifi network in your HTC Explorer. To achieve this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to choose the option: Forget this network . Once it’s carried out, you may try again to connect to the Wifi network. If the issue is not resolved, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may possibly happen to have a issue of authentication Wifi on the HTC Explorer because the box is not in Synchronization mode . If you want to activate the synchronization mode of your box, it can be incredibly basic. You should find a synchronization button to press. When this is carried out, a light will most of the time start blinking. Youre able to then try to reconnect to the Wifi network with your HTC Explorer. If it still does not function, go to the next trick.
Retype Security password
From time to time the authentication problem originates from the technique you type the Wifi network security password. Certainly, it can be sometimes subtle to type a security password Wifi on its HTC Explorer. We consequently advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the security password in uppercase
- Type the security password in lowercase
Restart your box
As in many pc problems, the solution is at times incredibly simple. Certainly, 80% of the pc problems are solved by restarting the machine. We therefore advise you to restart your box and your HTC Explorer. After that try to reconnect with your HTC Explorer.
Check box settings
If non-e of the prior answers did function, the problem may be found to be on the box of your provider. It will consequently be necessary to go in the parameters of the box and to test in cases where the system of key is in WPA / WPA2 . If this is not the circumstance, choose this option. After that try to connect your HTC Explorer again to Wifi. If the authentication issue continues, we recommend that you contact your service provider or a telephone retail store.
