At times, the HTC Desire Eye displays the Authentication Problem message when you try to connect to a Wi-Fi network. This sort of error message can potentially sourced from many places. So, so that you can connect properly to the Wifi network with your HTC Desire Eye, we decided to write this guide. So we will see together what to do and where to look to solve this problem of Wifi authentication. We will see at initially what you must do on the HTC Desire Eye. At last, we will see what it can be necessary to do and check on your Wifi box.
What to do when the HTC Desire Eye has an authentication problem on the Wifi network
Forget the Wifi network on your HTC Desire Eye
In cases where the Wi-Fi network to which you desire to connect has been changed since your last authentication, your HTC Desire Eye may display the text: Authentication or authentication error . In cases where the issue comes from there, the solution is fairly simple. Just forget about the Wifi network in your HTC Desire Eye. To get this done, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to select the option: Forget this network . When it is completed, you can try again to connect to the Wifi network. If perhaps the issue is not resolved, go to the next section.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may happen to have a issue of authentication Wifi on the HTC Desire Eye because the box is not in Synchronization mode . If you want to activate the synchronization mode of your box, it can be extremely simple. You should find a synchronization button to press. When ever this is completed, a light will normally start blinking. You can actually then try to reconnect to the Wifi network with your HTC Desire Eye. In cases where it still doesn’t work, go to the next trick.
Retype Password
At times the authentication problem originates from the solution you type the Wifi network security password. Indeed, it can be sometimes subtle to type a security password Wifi on its HTC Desire Eye. We therefore advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the security password in uppercase
- Type the security password in lowercase
Restart your box
As in several pc problems, the solution is occasionally extremely simple. Indeed, 80% of the pc problems are solved by restarting the machine. We therefore recommend you to restart your box and your HTC Desire Eye. After that try to reconnect with your HTC Desire Eye.
Check box settings
In cases where none of the prior solutions did work, the problem could possibly be found to be on the box of your provider. It will therefore be necessary to go in the parameters of the box and to test whenever the system of key is in WPA / WPA2 . In cases where this is not the case, select this option. After that try to connect your HTC Desire Eye again to Wifi. In cases where the authentication issue persists, we recommend that you contact your service provider or a telephone retail store.
