From time to time, the HTC Desire 310 displays the Authentication Problem message when you try to connect to a Wi-Fi network. This sort of error message can possibly be caused by a lot of places. So, so that youre able to connect properly to the Wifi network with your HTC Desire 310, we decided to write this guide. So we will observe together what to do and where to look to solve this issue of Wifi authentication. We will see at first what you have to do on the HTC Desire 310. At last, we will see what it can be required to do and check on your Wifi box.
What to do when the HTC Desire 310 has an authentication problem on the Wifi network
Forget the Wifi network on your HTC Desire 310
In cases where the Wi-Fi network to which you wish to connect has been changed since your last authentication, your HTC Desire 310 may display the text message: Authentication or authentication error . In cases where the issue comes from there, the answer is quite simple. Simply forget about the Wifi network in your HTC Desire 310. To do this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to choose the option: Forget this network . Once it’s carried out, youre able to try again to connect to the Wifi network. In the event that the issue is not solved, go to the next section.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may possibly happen to have a issue of authentication Wifi on the HTC Desire 310 because the box is not in Synchronization mode . If you would like to activate the synchronization mode of your box, it can be extremely basic. You should find a synchronization button to press. When this is carried out, a light will most of the time start blinking. You can actually then try to reconnect to the Wifi network with your HTC Desire 310. In cases where it still will not function, go to the next trick.
Retype Password
From time to time the authentication problem comes from the method you type the Wifi network security password. Indeed, it can be sometimes subtle to type a security password Wifi on its HTC Desire 310. We consequently advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the security password in uppercase
- Type the security password in lowercase
Restart your box
As in lots of computer problems, the solution is occasionally extremely simple. Indeed, 80% of the computer problems are solved by restarting the machine. We therefore recommend you to restart your box and your HTC Desire 310. Then try to reconnect with your HTC Desire 310.
Check box settings
In cases where non-e of the prior answers did function, the problem may be found to be on the box of your provider. It will consequently be required to go in the parameters of the box and to check in the event that the system of key is in WPA / WPA2 . In cases where this is not the case, choose this option. Then try to connect your HTC Desire 310 again to Wifi. In cases where the authentication issue persists, we advise that you contact your service provider or a telephone store.
