How to fix Alcatel One Touch Go Play black screen

Occasionally the screen of Alcatel One Touch Go Play remains black. This issue may appear in several situations. Often it occurs after the Alcatel One Touch Go Play falls. Other times, the screen remains black after a start, lock, or sleep. In any case, don’t worry, there are several tips to resolve the black screen of your Alcatel One Touch Go Play. For that, it will probably be necessary to verify several points prior to trying the diverse methods. We will find out at first what things to verify when the screen of Alcatel One Touch Go Play remains black. We will find out in a second time all the tricks to unlock this unpleasant black screen.black-screen-Alcatel-One-Touch-Go-Play

What should you check out when you have a black screen on Alcatel One Touch Go Play

Before embarking on the techniques, we recommend you to verify the things below to be able to better understand where the issue can originate. This will deliver you good clues of the nature of the issue.

Is the Alcatel One Touch Go Play LED on when the screen remains black?

One of the first points to verify is the tiny led that is at the top of your screen. If perhaps the LED is red or blue when the Alcatel One Touch Go Play screen remains black, this means that the cellphone is turned on. In such a case, it is highly likely that the issue comes from the screen.

Is the Alcatel One Touch Go Play charged?

Sometimes, a deep battery discharge prevents the Alcatel One Touch Go Play from turning on for quite a while. Ensure the Alcatel One Touch Go Play is fully charged by leaving it connected for at least 1 hour. If after that the LED doesn’t light and the screen remains black, the issue can probably come from the electric battery.

Is the Alcatel One Touch Go Play damaged?

If the Alcatel One Touch Go Play screen remains black after shock, after falling , after being wet , or after damage , the screen may be broken. In such a case, not one of the methods listed below will perform. You will then have to bring your Alcatel One Touch Go Play to a repairman.

What to do when the Alcatel One Touch Go Play screen remains black?

After checking that the issue emanates from the screen, you can try the next recommendations to unlock the black screen of your Alcatel One Touch Go Play. If a trick doesn’t perform, look at the next one.

Plug the Alcatel One Touch Go Play into its charger

The first thing to do when the screen of Alcatel One Touch Go Play remains black is to put the mobile on. This will make it feasible to be peaceful for any following manipulations. This as well handles the possible issue of a deep discharge of the mobile electric battery.

When possible, take out the electric battery from the Alcatel One Touch Go Play

If the Alcatel One Touch Go Play is easily removable, we recommend you to remove the electric battery . This sometimes handles the black screen issue. Hang on a few secs, then turn the battery back on and make an attempt to start the mobile. If perhaps the screen is still blocked, look at the next step.

Remove SIM card and SD card

It sometimes happens, without justification, that the SIM card or the SD card conflicts with Alcatel One Touch Go Play and causes a black screen. One of the methods to try is to take out the SIM card and the SD card. Once it’s performed, it is advisable to try to start the cellphone. If perhaps it works, it means there is a conflict with the SIM or SD card.

Force Alcatel One Touch Go Play to reboot

If the screen remains black, the issue often solves with a forced reboot . To get this done, you need to press several keys simultaneously. You must stay at least 10 secs for the forced reboot to work. The key combo depends upon the models but had to be 1 of the following:

  • low volume + power button
  • low volume + power button + cough Home
  • high volume + power button
  • volume top + touch power + cough Home
  • touch power + cough Home

Wait until the electric battery is empty

At last, in the event that none of the previously mentioned méthodes do the job, you can try to let your electric battery discharge. Ensure that the electric battery is entirely empty. Once it is done, plug your Alcatel One Touch Go Play into its power adaptor and try to start the Alcatel One Touch Go Play.