From time to time the display screen of Alcatel GO PLAY remains black. This trouble may appear in many situations. Oftentimes it happens after the Alcatel GO PLAY falls. Other times, the screen remains black after a start, lock, or sleep. In any case, don’t worry, you will find several tips to resolve the black screen of your Alcatel GO PLAY. For that, it will probably be recommended to verify several stuff just before attempting the different solutions. We will find out at initially what things to verify when the screen of Alcatel GO PLAY remains black. We will find out in a second time all the tricks to be able to unlock this bad black display screen.
What should you watch when you have a black screen on Alcatel GO PLAY
Before embarking on the tricks, we suggest you to verify the points below to be able to better understand where the issue can form. This will give you good clues of the nature of the issue.
Is the Alcatel GO PLAY LED on when the display screen remains black?
One of the first stuff to verify is the tiny led that is at the top of your display screen. If the LED is red or blue when the Alcatel GO PLAY display screen remains black, it indicates that the mobile is started. In such a case, it is highly probably that the issue originates from the display screen.
Is the Alcatel GO PLAY charged?
From time to time, a deep battery discharge prevents the Alcatel GO PLAY from turning on for quite a while. Ensure the Alcatel GO PLAY is totally recharged by leaving it connected for at least one hour. In the event that after that the LED does not light and the display screen remains black, the issue can probably result from the electric battery.
Is the Alcatel GO PLAY damaged?
If the Alcatel GO PLAY display screen remains black after shock, after falling , after being wet , or after breaking , the screen can be harmed. In such a case, none of the techniques below will work. You will then have to bring your Alcatel GO PLAY to a repairshop.
What to do when the Alcatel GO PLAY screen remains black?
After checking that the issue originates from the display screen, you can actually try the following recommendations to unlock the black display screen of your Alcatel GO PLAY. If a method does not work, look at the following one.
Plug the Alcatel GO PLAY into its charger
One thing to do when the display screen of Alcatel GO PLAY remains black is to put the phone on. This makes it feasible to be serene for any following manipulations. This likewise resolves the possible issue of a deep discharge of the phone electric battery.
If possible, take away the electric battery from the Alcatel GO PLAY
If the Alcatel GO PLAY is easily detachable, we suggest you to remove the electric battery . This sometimes handles the black display screen issue. Hang on some seconds, then turn the battery back on and make an attempt to start the phone. In cases where the display screen is still blocked, look at the following step.
Remove SIM card and SD card
It sometimes occurs, without reason, that the SIM card or the SD card conflicts with Alcatel GO PLAY and triggers a black display screen. One of the techniques to try is to take away the SIM card and the SD card. Once it’s done, it is advisable to try to start the mobile phone. In cases where it works, it signifies there is a conflict with the SIM or SD card.
Force Alcatel GO PLAY to reboot
If the display screen remains black, the issue often resolves with a forced reboot . To get this done, you need to press several keys at the same time. You need to remain at least 10 seconds for the forced reboot to work. The key combination depends upon the models but had to be one of the following:
- low volume + power button
- low volume + power button + cough Home
- high volume + power button
- volume top + touch power + cough Home
- touch power + cough Home
Wait until the electric battery is empty
Finally, in cases where none of the previously mentioned méthodes do the job, you can actually try to let your electric battery discharge. Ensure that the electric battery is totally empty. Once it’s done, plug your Alcatel GO PLAY into its power adaptor and try to start the Alcatel GO PLAY.
