From time to time, the Honor 5X displays the Authentication Problem message when you try to connect to a Wi-Fi network. This kind of error message can potentially originate from several places. So, so that you can connect properly to the Wifi network with your Honor 5X, we decided to produce this tuto. So we will find out together what to do and where to look to resolve this issue of Wifi authentication. We will see at first what you need to do on the Honor 5X. Finally, we will see what it’s required to do and check on your Wifi box.
What to do when the Honor 5X has an authentication problem on the Wifi network
Forget the Wifi network on your Honor 5X
If the Wi-Fi network to which you want to connect has been changed since your last authentication, your Honor 5X may display the text: Authentication or authentication error . If the problem comes from there, the answer is straightforward. Simply forget about the Wifi network in your Honor 5X. To get this done, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to select the option: Forget this network . Once it is carried out, you can try again to connect to the Wifi network. If the problem is not resolved, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may happen to have a problem of authentication Wifi on the Honor 5X because the box is not in Synchronization mode . If you would like to activate the synchronization mode of your box, it’s very simple. You should find a synchronization button to press. When this is carried out, a light will most of the time start blinking. You can after that try to reconnect to the Wifi network with your Honor 5X. If it still doesn’t work, go to the next trick.
Retype Security password
From time to time the authentication problem comes from the way you type the Wifi network password. In truth, it’s sometimes subtle to type a password Wifi on its Honor 5X. We therefore advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the password in uppercase
- Type the password in lowercase
Restart your box
As in several computer problems, the solution is from time to time very simple. In truth, 80% of the computer problems are solved by restarting the machine. We therefore recommend you to restart your box and your Honor 5X. After that try to reconnect with your Honor 5X.
Check box settings
If non-e of the previous answers did work, the problem could be found to be on the box of your provider. It will therefore be required to go in the parameters of the box and to check if perhaps the system of key is in WPA / WPA2 . If this is not the case, select this option. After that try to connect your Honor 5X again to Wifi. If the authentication problem persists, we recommend that you contact your service provider or a telephone store.
