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Sometimes, the Asus Zenfone 5Z displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This kind of error message can potentially be caused by several places. So, so that you’re able to connect properly to the Wifi network with your Asus Zenfone 5Z, we decided to write this guide. So we will find out together what to do and where to look to solve this problem of Wifi authentication. We will see at first what you have to do on the Asus Zenfone 5Z. Finally, we will see what it’s required to do and check on your Wifi box.

What to do when the Asus Zenfone 5Z has an authentication problem on the Wifi network

Forget the Wifi network on your Asus Zenfone 5Z

In cases where the Wi-Fi network to which you desire to connect has been changed since your last authentication, your Asus Zenfone 5Z may display the text: Authentication or authentication error . In cases where the trouble comes from there, the solution is straightforward. Simply forget about the Wifi network in your Asus Zenfone 5Z. To do this, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to choose the option: Forget this network . When it is completed, you’re able to try again to connect to the Wifi network. If perhaps the trouble is not solved, go to the next section.

Press the box button

Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may possibly happen to have a trouble of authentication Wifi on the Asus Zenfone 5Z because the box is not in Synchronization mode . If you wish to activate the synchronization mode of your box, it’s very basic. You should find a synchronization button to press. When ever this is completed, a light will normally start blinking. You may after that try to reconnect to the Wifi network with your Asus Zenfone 5Z. In cases where it still does not function, go to the next trick.

Retype Security password

Sometimes the authentication problem comes from the technique you type the Wifi network security password. In fact, it’s sometimes subtle to type a security password Wifi on its Asus Zenfone 5Z. We consequently advise you to try all the following possibilities:

  • Type the code without spaces or hyphens
  • Type the security password in uppercase
  • Type the security password in lowercase

Restart your box

As in lots of computer problems, the solution is oftentimes very simple. In fact, 80% of the computer problems are solved by restarting the machine. We therefore recommend you to restart your box and your Asus Zenfone 5Z. After that try to reconnect with your Asus Zenfone 5Z.

Check box settings

In cases where none of the previous solutions did function, the problem could be found to be on the box of your provider. It will consequently be required to go in the parameters of the box and to test if perhaps the system of key is in WPA / WPA2 . In cases where this is not the circumstance, choose this option. After that try to connect your Asus Zenfone 5Z again to Wifi. In cases where the authentication trouble persists, we recommend that you contact your service provider or a telephone retail store.