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Sometimes, the Alcatel Pixi 3 displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This kind of error message can possibly come from many places. So, so that you can connect properly to the Wifi network with your Alcatel Pixi 3, we decided to produce this tuto. So we will find out together what to do and where to look to resolve this issue of Wifi authentication. We will see at first what you must do on the Alcatel Pixi 3. At last, we will see what it truly is necessary to do and check on your Wifi box.

How to proceed when the Alcatel Pixi 3 has an authentication problem on the Wifi network

Forget the Wifi network on your Alcatel Pixi 3

In cases where the Wi-Fi network to which you desire to connect has been changed since your last authentication, your Alcatel Pixi 3 may display the text message: Authentication or authentication error . In cases where the issue comes from there, the answer is straightforward. Just forget about the Wifi network in your Alcatel Pixi 3. To get this done, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to choose the option: Forget this network . Once it is completed, you can try again to connect to the Wifi network. If the issue is not solved, go to the next section.

Press the box button

Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may happen to have a issue of authentication Wifi on the Alcatel Pixi 3 because the box is not in Synchronization mode . If you wish to activate the synchronization mode of your box, it truly is incredibly basic. You should find a synchronization button to press. When this is completed, a light will most of the time start blinking. You may after that try to reconnect to the Wifi network with your Alcatel Pixi 3. In cases where it still doesn’t work, go to the next trick.

Retype Password

Sometimes the authentication problem comes from the method you type the Wifi network security password. In truth, it truly is sometimes subtle to type a security password Wifi on its Alcatel Pixi 3. We consequently advise you to try all the following possibilities:

  • Type the code without spaces or hyphens
  • Type the security password in uppercase
  • Type the security password in lowercase

Restart your box

As in several pc problems, the solution is oftentimes incredibly simple. In truth, 80% of the pc problems are solved by restarting the machine. We therefore recommend you to restart your box and your Alcatel Pixi 3. After that try to reconnect with your Alcatel Pixi 3.

Check box settings

In cases where non-e of the previous answers did work, the problem could be found to be on the box of your provider. It will consequently be necessary to go in the parameters of the box and to test in cases where the system of key is in WPA / WPA2 . In cases where this is not the circumstance, choose this option. After that try to connect your Alcatel Pixi 3 again to Wifi. In cases where the authentication issue remains, we highly recommend that you contact your service provider or a telephone store.