Occasionally, the Alcatel OneTouch Pop C7 displays the Authentication Problem message when you try to connect to a Wi-Fi network. This sort of error message can potentially originate from several places. So, so that you can connect properly to the Wifi network with your Alcatel OneTouch Pop C7, we decided to write this guide. So we will find out together what to do and where to look to solve this problem of Wifi authentication. We will see at first of all what you need to do on the Alcatel OneTouch Pop C7. Finally, we will see what it truly is important to do and check on your Wifi box.
How to proceed when the Alcatel OneTouch Pop C7 has an authentication problem on the Wifi network
Forget the Wifi network on your Alcatel OneTouch Pop C7
If perhaps the Wi-Fi network to which you want to connect has been changed since your last authentication, your Alcatel OneTouch Pop C7 may display the text message: Authentication or authentication error . If perhaps the issue comes from there, the solution is straightforward. Just forget about the Wifi network in your Alcatel OneTouch Pop C7. To do this, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to select the option: Forget this network . When it is done, you can try again to connect to the Wifi network. If perhaps the issue is not solved, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it might happen to have a issue of authentication Wifi on the Alcatel OneTouch Pop C7 because the box is not in Synchronization mode . If you would like to activate the synchronization mode of your box, it truly is very simple. You should find a synchronization button to press. When this is done, a light will normally start blinking. You may after that try to reconnect to the Wifi network with your Alcatel OneTouch Pop C7. If perhaps it still doesn’t work, go to the next trick.
Retype Security password
Occasionally the authentication problem originates from the method you type the Wifi network password. Indeed, it truly is sometimes subtle to type a password Wifi on its Alcatel OneTouch Pop C7. We for that reason advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the password in uppercase
- Type the password in lowercase
Restart your box
As in a great many computer problems, the solution is oftentimes very simple. Indeed, 80% of the computer problems are solved by restarting the machine. We therefore recommend you to restart your box and your Alcatel OneTouch Pop C7. After that try to reconnect with your Alcatel OneTouch Pop C7.
Check box settings
If perhaps non-e of the previous answers did work, the problem could possibly be found to be on the box of your provider. It will for that reason be important to go in the parameters of the box and to check if perhaps the system of key is in WPA / WPA2 . If perhaps this is not the circumstance, select this option. After that try to connect your Alcatel OneTouch Pop C7 again to Wifi. If perhaps the authentication issue persists, we suggest that you contact your service provider or a telephone retail store.
