Occasionally, the Alcatel OneTouch Hero 2+ displays the Authentication Problem message when you try to connect to a Wi-Fi network. This kind of error message can possibly be caused by a lot of places. So, so that you can connect properly to the Wifi network with your Alcatel OneTouch Hero 2+, we decided to write this tuto. So we will observe together what to do and where to look to solve this issue of Wifi authentication. We will see at initially what you have to do on the Alcatel OneTouch Hero 2+. At last, we will see what it is actually important to do and check on your Wifi box.
What to do when the Alcatel OneTouch Hero 2+ has an authentication problem on the Wifi network
Forget the Wifi network on your Alcatel OneTouch Hero 2+
If perhaps the Wi-Fi network to which you wish to connect has been changed since your last authentication, your Alcatel OneTouch Hero 2+ may display the text: Authentication or authentication error . If perhaps the trouble comes from there, the answer is quite easy. Just forget about the Wifi network in your Alcatel OneTouch Hero 2+. To achieve this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to select the option: Forget this network . When it is completed, you can try again to connect to the Wifi network. If the trouble is not fixed, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it might happen to have a trouble of authentication Wifi on the Alcatel OneTouch Hero 2+ because the box is not in Synchronization mode . If you need to activate the synchronization mode of your box, it is actually very simple. You should find a synchronization button to press. When ever this is completed, a light will normally start blinking. You can actually then try to reconnect to the Wifi network with your Alcatel OneTouch Hero 2+. If perhaps it still will not work, go to the next trick.
Retype Password
Occasionally the authentication problem originates from the method you type the Wifi network password. In truth, it is actually sometimes subtle to type a password Wifi on its Alcatel OneTouch Hero 2+. We consequently advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the password in uppercase
- Type the password in lowercase
Restart your box
As in lots of laptop problems, the solution is occasionally very simple. In truth, 80% of the laptop problems are solved by restarting the machine. We therefore advise you to restart your box and your Alcatel OneTouch Hero 2+. After that try to reconnect with your Alcatel OneTouch Hero 2+.
Check box settings
If perhaps none of the prior answers did work, the problem could be found to be on the box of your provider. It will consequently be important to go in the parameters of the box and to test if perhaps the system of key is in WPA / WPA2 . If perhaps this is not the case, select this option. After that try to connect your Alcatel OneTouch Hero 2+ again to Wifi. If perhaps the authentication trouble persists, we highly recommend that you contact your service provider or a telephone store.
