You have just acquired an Alcatel OneTouch Hero 2+ and when you turn it on, it displays the following error text message: SIM card not recognized. From time to time the Alcatel OneTouch Hero 2+ does not recognize the SIM card and displays this message. In this case, it is not necessarily necessary to bring the Alcatel OneTouch Hero 2+ directly back. Certainly, there are several techniques to fix this problem. We will therefore discover in this tuto, what are the things to do and verify so that the SIM card is recognized on your Alcatel OneTouch Hero 2+.
How to proceed when ever the SIM card is not recognized on my Alcatel OneTouch Hero 2+
Whenever the SIM card is not recognized on your Alcatel OneTouch Hero 2+, below is a list of things which could help you identify the source of the problem, discover repairing the problem.
Clean SIM card
One of the first things to do if the SIM card is not recognized on your Alcatel OneTouch Hero 2+ is to wash it up. In fact, it might happen that dirt partially prevents the contact between the SIM card and the cellphone. To wash it, pass a small dab of cloth over it and check if it is not damaged.
Check the location of the SIM card on your Alcatel OneTouch Hero 2+
From time to time the problem might sourced from the location of the SIM card. In fact, it often happens that little metal plugs that normally have to come in contact with the SIM card are a bit relaxed. When this is the case, this prevents the Alcatel OneTouch Hero 2+ from reading the SIM card. To fix this problem, you just have to thicken the SIM a little by gluing one or two pieces of tape at the back.
Test the SIM card on another mobile phone
To find out if the problem comes from the SIM card, you may test it on another phone and you will have your answer. In case it is not recognized on other devices, you may change the SIM card.
Try another SIM card on your Alcatel OneTouch Hero 2+
Whenever the two previous steps do not give anything, it is actually necessary to test another SIM card to find out in the event that the problem comes from the card. Certainly, in the event that other SIM card work on the Alcatel OneTouch Hero 2+, it is actually because the problem comes from the card. Otherwise, it is actually at the level of the mobile phone that we will have to look.
Verify that your Alcatel OneTouch Hero 2+ is not Simlocker
When you have tried several SIM cards on the Alcatel OneTouch Hero 2+ and non-e are recognized, the mobile phone might be Simlocker. This implies that the Alcatel OneTouch Hero 2+ will recognize simply the SIM card of a specific operator. In this case, you have to unlock it. You will find without a hassle a lot of offer on the net which could do that.
Check that the problem does not sourced from the ROM installed on the Alcatel OneTouch Hero 2+
This part mainly concerns the people who root the Alcatel OneTouch Hero 2+ to install a ROM that is not initial. Whenever this is actually what you have carried out, be aware that the unrecognized SIM card problem is quite common after setting up fresh ROMs. We recommend that you reinstall an initial ROM and re-test it.
Whenever nothing works
Whenever all the above solutions do not work, we advise you to bring your Alcatel OneTouch Hero 2+ and the SIM card back to one of your operator’s shops.
