Alcatel One Touch Pop C9: Unrecognized SIM card

You have just bought an Alcatel One Touch Pop C9 and when you turn it on, it displays the following error text message: SIM card not recognized. At times the Alcatel One Touch Pop C9 does not recognize the SIM card and displays this message. In this case, it is not necessarily necessary to bring the Alcatel One Touch Pop C9 directly back. Indeed, there are a lot of tips to solve this issue. We will consequently see in this article, what are the things to do and verify so that the SIM card is recognized on your Alcatel One Touch Pop C9.unrecognized-sim-card-Alcatel-One-Touch-Pop-C9

How to proceed when the SIM card is not recognized on my Alcatel One Touch Pop C9

Whenever the SIM card is not recognized on your Alcatel One Touch Pop C9, below is a list of things which could help you determine the source of the issue, see repairing the issue.

Clean SIM card

One of the first things to do if the SIM card is not recognized on your Alcatel One Touch Pop C9 is to wash it up. In fact, it may possibly happen that dirt partially prevents the contact between the SIM card and the mobile. To clean it, pass a small dab of cloth over it and check if it is not damaged.

Check the location of the SIM card on your Alcatel One Touch Pop C9

At times the issue may possibly originate from the location of the SIM card. In fact, it often occurs that little metal plugs that most of the time have to come in contact with the SIM card are a bit relaxed. When this is the case, this prevents the Alcatel One Touch Pop C9 from reading the SIM card. To solve this issue, you simply need to thicken the SIM a little by gluing one or two pieces of tape at the back.

Test the SIM card on another cellphone

To find out if the issue originates from the SIM card, you can test it on another phone and you will have your answer. In case it is not recognized on other devices, you can change the SIM card.

Try another SIM card on your Alcatel One Touch Pop C9

Whenever the two previous steps do not give anything, it is necessary to test another SIM card to find out in the event that the issue originates from the card. Indeed, in the event that other SIM card function on the Alcatel One Touch Pop C9, it is because the issue originates from the card. Otherwise, it is at the level of the cellphone that we will have to look.

Verify that your Alcatel One Touch Pop C9 is not Simlocker

In case you have tried a lot of SIM cards on the Alcatel One Touch Pop C9 and none are recognized, the cellphone might be Simlocker. This means that the Alcatel One Touch Pop C9 will recognize just the SIM card of a specific operator. In this case, you have to unlock it. You will find without a hassle a lot of provide on the web which could do that.

Check that the problem does not originate from the ROM installed on the Alcatel One Touch Pop C9

This part mainly concerns the people who root the Alcatel One Touch Pop C9 to install a ROM that is not initial. Whenever this is actually what you have done, be aware that the unrecognized SIM card issue is quite common after setting up new ROMs. We recommend that you reinstall an initial ROM and re-test it.

Whenever nothing functions

Whenever all the above solutions do not work, we recommend you to bring your Alcatel One Touch Pop C9 and the SIM card back to one of your operator’s shops.