At times, the Alcatel One Touch Pop C5 displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This sort of error message can possibly come from a lot of places. So, so that youre able to connect properly to the Wifi network with your Alcatel One Touch Pop C5, we decided to write this tuto. So we will find out together what to do and where to look to resolve this problem of Wifi authentication. We will see at 1st what you have to do on the Alcatel One Touch Pop C5. At last, we will see what it’s important to do and check on your Wifi box.
How to proceed when the Alcatel One Touch Pop C5 has an authentication problem on the Wifi network
Forget the Wifi network on your Alcatel One Touch Pop C5
In the event that the Wi-Fi network to which you desire to connect has been changed since your last authentication, your Alcatel One Touch Pop C5 may display the message: Authentication or authentication error . In the event that the trouble comes from there, the answer is very simple. Simply forget about the Wifi network in your Alcatel One Touch Pop C5. To achieve this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to select the option: Forget this network . Once it is carried out, youre able to try again to connect to the Wifi network. If the trouble is not fixed, go to the next section.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it might happen to have a trouble of authentication Wifi on the Alcatel One Touch Pop C5 because the box is not in Synchronization mode . If you want to activate the synchronization mode of your box, it’s incredibly simple. You should find a synchronization button to press. When ever this is carried out, a light will normally start blinking. Youre able to then try to reconnect to the Wifi network with your Alcatel One Touch Pop C5. In the event that it still will not work, go to the next trick.
Retype Security password
At times the authentication problem originates from the technique you type the Wifi network password. In fact, it’s sometimes subtle to type a password Wifi on its Alcatel One Touch Pop C5. We consequently advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the password in uppercase
- Type the password in lowercase
Restart your box
As in many computer problems, the solution is sometimes incredibly simple. In fact, 80% of the computer problems are solved by restarting the machine. We therefore advise you to restart your box and your Alcatel One Touch Pop C5. Then try to reconnect with your Alcatel One Touch Pop C5.
Check box settings
In the event that none of the previous answers did work, the problem could possibly be found to be on the box of your provider. It will consequently be important to go in the parameters of the box and to test whenever the system of key is in WPA / WPA2 . In the event that this is not the case, select this option. Then try to connect your Alcatel One Touch Pop C5 again to Wifi. In the event that the authentication trouble continues, we advise that you contact your service provider or a telephone retail store.
