From time to time, the Alcatel One Touch Idol X displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This sort of error message can potentially result from a lot of places. So, so that you can connect properly to the Wifi network with your Alcatel One Touch Idol X, we decided to write this guide. So we will find out together what to do and where to look to solve this problem of Wifi authentication. We will see at initially what you have to do on the Alcatel One Touch Idol X. At last, we will see what it is necessary to do and check on your Wifi box.
How to proceed when the Alcatel One Touch Idol X has an authentication problem on the Wifi network
Forget the Wifi network on your Alcatel One Touch Idol X
In cases where the Wi-Fi network to which you want to connect has been changed since your last authentication, your Alcatel One Touch Idol X may display the text message: Authentication or authentication error . In cases where the issue comes from there, the solution is very simple. Simply forget about the Wifi network in your Alcatel One Touch Idol X. To get this done, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to select the option: Forget this network . Once it’s done, you can try again to connect to the Wifi network. In the event that the issue is not solved, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may happen to have a issue of authentication Wifi on the Alcatel One Touch Idol X because the box is not in Synchronization mode . If you wish to activate the synchronization mode of your box, it is very simple. You should find a synchronization button to press. When ever this is done, a light will most of the time start blinking. Youre able to then try to reconnect to the Wifi network with your Alcatel One Touch Idol X. In cases where it still doesn’t work, go to the next trick.
Retype Security password
From time to time the authentication problem originates from the way you type the Wifi network password. In truth, it is sometimes subtle to type a password Wifi on its Alcatel One Touch Idol X. We consequently advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the password in uppercase
- Type the password in lowercase
Restart your box
As in several laptop problems, the solution is from time to time very simple. In truth, 80% of the laptop problems are solved by restarting the machine. We therefore advise you to restart your box and your Alcatel One Touch Idol X. After that try to reconnect with your Alcatel One Touch Idol X.
Check box settings
In cases where none of the previous answers did work, the problem may perhaps be found to be on the box of your provider. It will consequently be necessary to go in the parameters of the box and to test in the event that the system of key is in WPA / WPA2 . In cases where this is not the circumstance, select this option. After that try to connect your Alcatel One Touch Idol X again to Wifi. In cases where the authentication issue remains, we highly recommend that you contact your service provider or a telephone store.
