Occasionally, the Alcatel One Touch Idol Alpha displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This kind of error message can possibly come from many places. So, so that you can actually connect properly to the Wifi network with your Alcatel One Touch Idol Alpha, we decided to produce this tuto. So we will find out together what to do and where to look to resolve this problem of Wifi authentication. We will see at first of all what you have to do on the Alcatel One Touch Idol Alpha. Finally, we will see what it is actually necessary to do and check on your Wifi box.
How to proceed when the Alcatel One Touch Idol Alpha has an authentication problem on the Wifi network
Forget the Wifi network on your Alcatel One Touch Idol Alpha
In cases where the Wi-Fi network to which you want to connect has been changed since your last authentication, your Alcatel One Touch Idol Alpha may display the text: Authentication or authentication error . In cases where the issue comes from there, the answer is quite simple. Simply forget about the Wifi network in your Alcatel One Touch Idol Alpha. To achieve this, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to select the option: Forget this network . Once it’s completed, you can actually try again to connect to the Wifi network. If the issue is not fixed, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it might happen to have a issue of authentication Wifi on the Alcatel One Touch Idol Alpha because the box is not in Synchronization mode . If you would like to activate the synchronization mode of your box, it is actually incredibly basic. You should find a synchronization button to press. When this is completed, a light will most of the time start blinking. Youre able to after that try to reconnect to the Wifi network with your Alcatel One Touch Idol Alpha. In cases where it still doesn’t function, go to the next trick.
Retype Password
Occasionally the authentication problem comes from the way you type the Wifi network password. In fact, it is actually sometimes subtle to type a password Wifi on its Alcatel One Touch Idol Alpha. We therefore advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the password in uppercase
- Type the password in lowercase
Restart your box
As in many laptop problems, the solution is occasionally incredibly simple. In fact, 80% of the laptop problems are solved by restarting the machine. We therefore advise you to restart your box and your Alcatel One Touch Idol Alpha. After that try to reconnect with your Alcatel One Touch Idol Alpha.
Check box settings
In cases where non-e of the prior answers did function, the problem could possibly be found to be on the box of your provider. It will therefore be necessary to go in the parameters of the box and to test in cases where the system of key is in WPA / WPA2 . In cases where this is not the case, select this option. After that try to connect your Alcatel One Touch Idol Alpha again to Wifi. In cases where the authentication issue persists, we suggest that you contact your service provider or a telephone retail store.
