Alcatel One Touch Idol 3C: Wifi Authentication Problem

Oftentimes, the Alcatel One Touch Idol 3C displays the Authentication Problem message when you try to connect to a Wi-Fi network. This kind of error message can possibly result from many places. So, so that you can connect properly to the Wifi network with your Alcatel One Touch Idol 3C, we decided to produce this tuto. So we will find out together what to do and where to look to solve this issue of Wifi authentication. We will see at first of all what you must do on the Alcatel One Touch Idol 3C. At last, we will see what it is actually important to do and check on your Wifi box.

How to proceed when the Alcatel One Touch Idol 3C has an authentication problem on the Wifi network

Forget the Wifi network on your Alcatel One Touch Idol 3C

In cases where the Wi-Fi network to which you desire to connect has been changed since your last authentication, your Alcatel One Touch Idol 3C may display the text: Authentication or authentication error . In cases where the problem comes from there, the answer is quite simple. Simply forget about the Wifi network in your Alcatel One Touch Idol 3C. To accomplish this, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to choose the option: Forget this network . Once it is carried out, you can try again to connect to the Wifi network. If the problem is not solved, go to the next section.

Press the box button

Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may happen to have a problem of authentication Wifi on the Alcatel One Touch Idol 3C because the box is not in Synchronization mode . If you want to activate the synchronization mode of your box, it is actually extremely basic. You should find a synchronization button to press. When this is carried out, a light will most of the time start blinking. You’re able to after that try to reconnect to the Wifi network with your Alcatel One Touch Idol 3C. In cases where it still doesn’t function, go to the next trick.

Retype Security password

Oftentimes the authentication problem comes from the solution you type the Wifi network password. Certainly, it is actually sometimes subtle to type a password Wifi on its Alcatel One Touch Idol 3C. We consequently advise you to try all the following possibilities:

  • Type the code without spaces or hyphens
  • Type the password in uppercase
  • Type the password in lowercase

Restart your box

As in several pc problems, the solution is occasionally extremely simple. Certainly, 80% of the pc problems are solved by restarting the machine. We therefore advise you to restart your box and your Alcatel One Touch Idol 3C. After that try to reconnect with your Alcatel One Touch Idol 3C.

Check box settings

In cases where none of the prior solutions did function, the problem could possibly be found to be on the box of your provider. It will consequently be important to go in the parameters of the box and to test if the system of key is in WPA / WPA2 . In cases where this is not the case, choose this option. After that try to connect your Alcatel One Touch Idol 3C again to Wifi. In cases where the authentication problem persists, we recommend that you contact your service provider or a telephone store.