Occasionally, the Alcatel One Touch Go Play displays the Authentication Problem message when you try to connect to a Wi-Fi network. This kind of error message can potentially sourced from several places. So, so that you can connect properly to the Wifi network with your Alcatel One Touch Go Play, we decided to produce this guide. So we will discover together what to do and where to look to solve this issue of Wifi authentication. We will see at initially what you have to do on the Alcatel One Touch Go Play. Finally, we will see what it truly is important to do and check on your Wifi box.
How to proceed when the Alcatel One Touch Go Play has an authentication problem on the Wifi network
Forget the Wifi network on your Alcatel One Touch Go Play
In cases where the Wi-Fi network to which you want to connect has been changed since your last authentication, your Alcatel One Touch Go Play may display the text message: Authentication or authentication error . In cases where the problem comes from there, the answer is very simple. Simply forget about the Wifi network in your Alcatel One Touch Go Play. To do this, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to choose the option: Forget this network . When it’s done, you can try again to connect to the Wifi network. If the problem is not fixed, go to the next section.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may possibly happen to have a problem of authentication Wifi on the Alcatel One Touch Go Play because the box is not in Synchronization mode . If you wish to activate the synchronization mode of your box, it truly is extremely simple. You should find a synchronization button to press. When this is done, a light will most of the time start blinking. You may after that try to reconnect to the Wifi network with your Alcatel One Touch Go Play. In cases where it still doesn’t work, go to the next trick.
Retype Password
Occasionally the authentication problem comes from the solution you type the Wifi network password. Certainly, it truly is sometimes subtle to type a password Wifi on its Alcatel One Touch Go Play. We for that reason advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the password in uppercase
- Type the password in lowercase
Restart your box
As in a great many laptop problems, the solution is from time to time extremely simple. Certainly, 80% of the laptop problems are solved by restarting the machine. We therefore recommend you to restart your box and your Alcatel One Touch Go Play. Then try to reconnect with your Alcatel One Touch Go Play.
Check box settings
In cases where non-e of the prior solutions did work, the problem may be found to be on the box of your provider. It will for that reason be important to go in the parameters of the box and to check in cases where the system of key is in WPA / WPA2 . In cases where this is not the circumstance, choose this option. Then try to connect your Alcatel One Touch Go Play again to Wifi. In cases where the authentication problem continues, we suggest that you contact your service provider or a telephone retail store.
