You have just acquired an Alcatel One Touch Go Play and when you turn it on, it displays the following error text: SIM card not recognized. Occasionally the Alcatel One Touch Go Play does not recognize the SIM card and displays this message. In this case, it is not necessarily important to bring the Alcatel One Touch Go Play directly back. Indeed, there are several methods to solve this problem. We will consequently observe in this article, what are the things to do and confirm to ensure the SIM card is recognized on your Alcatel One Touch Go Play.
What to do when ever the SIM card is not recognized on my Alcatel One Touch Go Play
If the SIM card is not recognized on your Alcatel One Touch Go Play, below is a list of things that may help you identify the source of the problem, observe repairing the problem.
Clean SIM card
One of the first things to do if the SIM card is not recognized on your Alcatel One Touch Go Play is to wash it up. In fact, it might happen that dirt partially prevents the contact between the SIM card and the telephone. To wash it, pass a small dab of cloth over it and check if it is not damaged.
Check the tracking of the SIM card on your Alcatel One Touch Go Play
Occasionally the problem might be caused by the tracking of the SIM card. In fact, it often happens that tiny metal plugs that normally have to come in contact with the SIM card are a little relaxed. When this is the case, this prevents the Alcatel One Touch Go Play from reading the SIM card. To solve this problem, you just need to thicken the SIM a little by gluing one or two pieces of tape at the back.
Test the SIM card on a different mobile phone
To find out if the problem originates from the SIM card, you may test it on a different phone and you will have your answer. If it is not recognized on other devices, you may change the SIM card.
Try another SIM card on your Alcatel One Touch Go Play
If the two previous steps do not give anything, it is actually important to test a different SIM card to find out whenever the problem originates from the card. Indeed, whenever other SIM card function on the Alcatel One Touch Go Play, it is actually because the problem originates from the card. Otherwise, it is actually at the level of the mobile phone that we will have to look.
Confirm that your Alcatel One Touch Go Play is not Simlocker
When you have tried several SIM cards on the Alcatel One Touch Go Play and none are recognized, the mobile phone could be Simlocker. This implies that the Alcatel One Touch Go Play will recognize only the SIM card of a certain operator. In this case, you have to unlock it. You will find without a hassle a lot of offer on the net that may do that.
Check that the problem does not be caused by the ROM installed on the Alcatel One Touch Go Play
This part mainly concerns the people who root the Alcatel One Touch Go Play to install a ROM that is not initial. If this is actually what you have completed, be aware that the unrecognized SIM card problem is quite common after installing new ROMs. We recommend that you reinstall an initial ROM and re-test it.
If nothing functions
If all the above solutions do not work, we advise you to bring your Alcatel One Touch Go Play and the SIM card back to one of your operator’s shops.
