Occasionally, the Alcatel IDOL 5 displays the Authentication Problem message when you try to connect to a Wi-Fi network. This kind of error message can possibly sourced from many places. So, so that you can connect properly to the Wifi network with your Alcatel IDOL 5, we decided to produce this guide. So we will find out together what to do and where to look to resolve this issue of Wifi authentication. We will see at first what you must do on the Alcatel IDOL 5. At last, we will see what it can be important to do and check on your Wifi box.
What to do when the Alcatel IDOL 5 has an authentication problem on the Wifi network
Forget the Wifi network on your Alcatel IDOL 5
If perhaps the Wi-Fi network to which you want to connect has been changed since your last authentication, your Alcatel IDOL 5 may display the text: Authentication or authentication error . If perhaps the issue comes from there, the answer is quite easy. Simply forget about the Wifi network in your Alcatel IDOL 5. To get this done, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to select the option: Forget this network . Once it’s carried out, you can try again to connect to the Wifi network. In the event that the issue is not fixed, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may possibly happen to have a issue of authentication Wifi on the Alcatel IDOL 5 because the box is not in Synchronization mode . If you want to activate the synchronization mode of your box, it can be extremely basic. You should find a synchronization button to press. When ever this is carried out, a light will most of the time start blinking. You can actually after that try to reconnect to the Wifi network with your Alcatel IDOL 5. If perhaps it still does not work, go to the next trick.
Retype Security password
Occasionally the authentication problem comes from the way you type the Wifi network security password. In truth, it can be sometimes subtle to type a security password Wifi on its Alcatel IDOL 5. We for that reason advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the security password in uppercase
- Type the security password in lowercase
Restart your box
As in many laptop problems, the solution is oftentimes extremely simple. In truth, 80% of the laptop problems are solved by restarting the machine. We therefore advise you to restart your box and your Alcatel IDOL 5. Then try to reconnect with your Alcatel IDOL 5.
Check box settings
If perhaps none of the prior answers did work, the problem may perhaps be found to be on the box of your provider. It will for that reason be important to go in the parameters of the box and to test in the event that the system of key is in WPA / WPA2 . If perhaps this is not the circumstance, select this option. Then try to connect your Alcatel IDOL 5 again to Wifi. If perhaps the authentication issue continues, we recommend that you contact your service provider or a telephone store.
