Occasionally, the Alcatel GO PLAY displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This sort of error message can potentially result from many places. So, so that you can connect properly to the Wifi network with your Alcatel GO PLAY, we decided to produce this guide. So we will find out together what to do and where to look to resolve this issue of Wifi authentication. We will see at initially what you need to do on the Alcatel GO PLAY. At last, we will see what it’s important to do and check on your Wifi box.
How to proceed when the Alcatel GO PLAY has an authentication problem on the Wifi network
Forget the Wifi network on your Alcatel GO PLAY
In the event that the Wi-Fi network to which you want to connect has been changed since your last authentication, your Alcatel GO PLAY may display the message: Authentication or authentication error . In the event that the problem comes from there, the answer is fairly simple. Just forget about the Wifi network in your Alcatel GO PLAY. To do this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to choose the option: Forget this network . Once it is completed, you can try again to connect to the Wifi network. If the problem is not resolved, go to the next section.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may possibly happen to have a problem of authentication Wifi on the Alcatel GO PLAY because the box is not in Synchronization mode . If you want to activate the synchronization mode of your box, it’s very basic. You should find a synchronization button to press. When this is completed, a light will normally start blinking. You can actually then try to reconnect to the Wifi network with your Alcatel GO PLAY. In the event that it still does not work, go to the next trick.
Retype Password
Occasionally the authentication problem comes from the way you type the Wifi network security password. In fact, it’s sometimes subtle to type a security password Wifi on its Alcatel GO PLAY. We for that reason advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the security password in uppercase
- Type the security password in lowercase
Restart your box
As in many laptop problems, the solution is from time to time very simple. In fact, 80% of the laptop problems are solved by restarting the machine. We therefore recommend you to restart your box and your Alcatel GO PLAY. After that try to reconnect with your Alcatel GO PLAY.
Check box settings
In the event that none of the previous answers did work, the problem may perhaps be found to be on the box of your provider. It will for that reason be important to go in the parameters of the box and to check if the system of key is in WPA / WPA2 . In the event that this is not the circumstance, choose this option. After that try to connect your Alcatel GO PLAY again to Wifi. In the event that the authentication problem remains, we recommend that you contact your service provider or a telephone retail store.
