You have just bought an Alcatel GO PLAY and when you turn it on, it displays the following error text: SIM card not recognized. Occasionally the Alcatel GO PLAY does not recognize the SIM card and displays this message. In this case, it is not necessarily important to bring the Alcatel GO PLAY directly back. In fact, there are several tips to fix this trouble. We will for that reason see in this article, what are the things to do and verify to ensure the SIM card is recognized on your Alcatel GO PLAY.
What to do when the SIM card is not recognized on my Alcatel GO PLAY
In the event that the SIM card is not recognized on your Alcatel GO PLAY, below is a list of things that could help you identify the source of the trouble, see repairing the trouble.
Clean SIM card
One of the first things to do if the SIM card is not recognized on your Alcatel GO PLAY is to clean it up. In fact, it may possibly happen that dirt partially prevents the contact between the SIM card and the mobile phone. To wash it, pass a small dab of cloth over it and check if it is not damaged.
Check the location of the SIM card on your Alcatel GO PLAY
Occasionally the trouble may possibly result from the location of the SIM card. In fact, it often occurs that tiny metal plugs that normally have to come in contact with the SIM card are a bit relaxed. When this is the case, this prevents the Alcatel GO PLAY from reading the SIM card. To fix this trouble, you just simply have to thicken the SIM a little by gluing 1 or two pieces of tape at the back.
Test the SIM card on another smartphone
To find out if the trouble comes from the SIM card, you can test it on another phone and you will have your answer. In case it is not recognized on other devices, you can modify the SIM card.
Try another SIM card on your Alcatel GO PLAY
In the event that the two previous steps do not give anything, it is important to test another SIM card to find out in the event that the trouble comes from the card. In fact, in the event that other SIM card function on the Alcatel GO PLAY, it is because the trouble comes from the card. Otherwise, it is at the level of the smartphone that we will have to look.
Confirm that your Alcatel GO PLAY is not Simlocker
When you have tried several SIM cards on the Alcatel GO PLAY and non-e are recognized, the smartphone might be Simlocker. This implies that the Alcatel GO PLAY will recognize simply the SIM card of a certain operator. In this case, you have to unlock it. You will find without a hassle a lot of offer on the net that could do that.
Check that the problem does not result from the ROM installed on the Alcatel GO PLAY
This part mainly concerns the people who root the Alcatel GO PLAY to install a ROM that is not original. In the event that this is actually what you have carried out, be aware that the unrecognized SIM card trouble is quite common after setting up fresh ROMs. We suggest that you reinstall an original ROM and re-test it.
In the event that nothing functions
In the event that all the above solutions do not work, we advise you to bring your Alcatel GO PLAY and the SIM card back to 1 of your operator’s shops.
