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Oftentimes, the Alcatel 5 displays the Authentication Problem message when you try to connect to a Wi-Fi network. This kind of error message can potentially be caused by several places. So, so that you can actually connect properly to the Wifi network with your Alcatel 5, we decided to produce this tuto. So we will observe together what to do and where to look to solve this issue of Wifi authentication. We will see at first what you need to do on the Alcatel 5. Finally, we will see what it is required to do and check on your Wifi box.

How to proceed when the Alcatel 5 has an authentication problem on the Wifi network

Forget the Wifi network on your Alcatel 5

If perhaps the Wi-Fi network to which you desire to connect has been changed since your last authentication, your Alcatel 5 may display the message: Authentication or authentication error . If perhaps the trouble comes from there, the solution is quite simple. Simply forget about the Wifi network in your Alcatel 5. To get this done, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to select the option: Forget this network . When it is done, you can actually try again to connect to the Wifi network. In the event that the trouble is not fixed, go to the next section.

Press the box button

Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may possibly happen to have a trouble of authentication Wifi on the Alcatel 5 because the box is not in Synchronization mode . If you want to activate the synchronization mode of your box, it is incredibly simple. You should find a synchronization button to press. When ever this is done, a light will normally start blinking. You may then try to reconnect to the Wifi network with your Alcatel 5. If perhaps it still doesn’t function, go to the next trick.

Retype Password

Oftentimes the authentication problem originates from the method you type the Wifi network security password. In fact, it is sometimes subtle to type a security password Wifi on its Alcatel 5. We for that reason advise you to try all the following possibilities:

  • Type the code without spaces or hyphens
  • Type the security password in uppercase
  • Type the security password in lowercase

Restart your box

As in a great many computer problems, the solution is sometimes incredibly simple. In fact, 80% of the computer problems are solved by restarting the machine. We therefore advise you to restart your box and your Alcatel 5. Then try to reconnect with your Alcatel 5.

Check box settings

If perhaps non-e of the prior answers did function, the problem could be found to be on the box of your provider. It will for that reason be required to go in the parameters of the box and to test if the system of key is in WPA / WPA2 . If perhaps this is not the case, select this option. Then try to connect your Alcatel 5 again to Wifi. If perhaps the authentication trouble remains, we advise that you contact your service provider or a telephone store.