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Sometimes, the Alcatel 3c displays the Authentication Problem message when you try to connect to a Wi-Fi network. This kind of error message can potentially be caused by a lot of places. So, so that you’re able to connect properly to the Wifi network with your Alcatel 3c, we decided to write this tuto. So we will discover together what to do and where to look to solve this problem of Wifi authentication. We will see at initially what you must do on the Alcatel 3c. Finally, we will see what it is actually necessary to do and check on your Wifi box.

How to proceed when the Alcatel 3c has an authentication problem on the Wifi network

Forget the Wifi network on your Alcatel 3c

In cases where the Wi-Fi network to which you want to connect has been changed since your last authentication, your Alcatel 3c may display the message: Authentication or authentication error . In cases where the problem comes from there, the solution is quite simple. Just forget about the Wifi network in your Alcatel 3c. To achieve this, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to select the option: Forget this network . When it is carried out, you’re able to try again to connect to the Wifi network. If perhaps the problem is not resolved, go to the next section.

Press the box button

Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may possibly happen to have a problem of authentication Wifi on the Alcatel 3c because the box is not in Synchronization mode . If you want to activate the synchronization mode of your box, it is actually incredibly simple. You should find a synchronization button to press. When ever this is carried out, a light will normally start blinking. You can after that try to reconnect to the Wifi network with your Alcatel 3c. In cases where it still does not function, go to the next trick.

Retype Password

Sometimes the authentication problem comes from the method you type the Wifi network password. Certainly, it is actually sometimes subtle to type a password Wifi on its Alcatel 3c. We for that reason advise you to try all the following possibilities:

  • Type the code without spaces or hyphens
  • Type the password in uppercase
  • Type the password in lowercase

Restart your box

As in several pc problems, the solution is oftentimes incredibly simple. Certainly, 80% of the pc problems are solved by restarting the machine. We therefore advise you to restart your box and your Alcatel 3c. Then try to reconnect with your Alcatel 3c.

Check box settings

In cases where none of the prior solutions did function, the problem might be found to be on the box of your provider. It will for that reason be necessary to go in the parameters of the box and to check if the system of key is in WPA / WPA2 . In cases where this is not the case, select this option. Then try to connect your Alcatel 3c again to Wifi. In cases where the authentication problem persists, we recommend that you contact your service provider or a telephone retail store.